Delivery Information
Domestic Orders
Delivery is free for all orders being delivered to a UK address, and orders are usually dispatched within 24 hours of your order being received. Most orders are sent via Royal Mail services and will usually arrive within 2-5 working days. Larger orders may be sent via courier and should arrive within a similar time frame.
Made to order or personalised products such as aprons or wedding stationery may take 7-10 days for delivery.
We will always aim to accommodate requests for expedited dispatch, but please be aware that this cannot always be guaranteed.
International Orders
Please contact us prior to placing an order so that we can send an estimate of delivery price, as currently katemoby.com doesn't automatically generate international shipping rates. We only charge international shipping at cost price. Should you place an international order without prior messaging for a quote, we will contact you directly before dispatching your order with the relevant price information. International orders are also sent via Royal Mail and take up to 10 working days to arrive depending on worldwide region.
Delivery is free for all orders being delivered to a UK address, and orders are usually dispatched within 24 hours of your order being received. Most orders are sent via Royal Mail services and will usually arrive within 2-5 working days. Larger orders may be sent via courier and should arrive within a similar time frame.
Made to order or personalised products such as aprons or wedding stationery may take 7-10 days for delivery.
We will always aim to accommodate requests for expedited dispatch, but please be aware that this cannot always be guaranteed.
International Orders
Please contact us prior to placing an order so that we can send an estimate of delivery price, as currently katemoby.com doesn't automatically generate international shipping rates. We only charge international shipping at cost price. Should you place an international order without prior messaging for a quote, we will contact you directly before dispatching your order with the relevant price information. International orders are also sent via Royal Mail and take up to 10 working days to arrive depending on worldwide region.
Return Policy
If you are not completely happy with your order, please use the contact form to get in touch so that it can be sorted out as best as possible. Items that are made to order, such as Canvas Prints, bespoke phone cases and personalised products are non-refundable other than in the unlikely event of a fault.
environmental policy
Every product here is driven by a love of the natural world and a desire to celebrate and conserve it. With this in mind, we take our role as a business very seriously in not just not doing harm, but actively doing good with what we output into the world both sociably and environmentally. You can read more about this in the About section. With this in mind, all orders are sent out in fully recycleable or already recycled packaging. Occasionally you may also receive plastic packaging in your order - this is because we repurpose everything that comes into the studio from our suppliers and want to ensure that these materials get used as many times as possible. Please use them again if you can, and if they are at the end of their useful life please do recycle them.
Privacy Policy and Data Protection
We recognise that privacy and security is a major concern in this modern world, and it is an area we take very seriously. Our guidelines below used for protecting your personal information align with the General Data Protection Regulation (GDPR).
The following principles underpin our approach to respecting your privacy:
1. We value the trust that you place in us by giving us your personal information. We will always use your information in a way that is fair and worthy of that trust.
2. We will provide clear information about how we use your personal information. We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
3. We will take all reasonable steps to protect your information from misuse and keep it secure.
4. We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. In the absence of data protection legislation, we will act in accordance with generally accepted principles governing data protection.
You can be assured that your data is NEVER shared with a third party, with the exception of necessity to process an order (for example putting your delivery address into a Couriers system to ensure your order arrives with you safely.) Your email address may be shared with the courier so that you receive shipping updates, please add a note at point of ordering if you would prefer not to receive these updates.
We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process information for us to do the same. Access to personal information stored by us is encrypted to prevent unauthorised access, modification or misuse and is only permitted to be used on a need-to-know basis. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for sensitive transactions such as payments. If in doubt, look for the little padlock in the top corner/address bar as proof when you securely checkout.
We do not store or process your card details ourselves and NEVER have access to them, they are processed and stored via our contracted third party service providers - Stripe and PayPal.
We may use your personal information to:
1. Process and deliver your orders that have been placed via katemoby.com, social media channels or direct email contact.
2. Contact you regarding relevant products and services which may be of legitimate interest to you, provided you have given us consent to do so or you have previously requested a product or service from us.
3. Catalogue any correspondence you've send us, so we can track any problems or concerns you've had.
4. Collect your feedback or reviews to improve our services.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records (with the exception of transactional information which we are legally obliged to keep), you can so do by contacting us.
With all of the above taken into account, your use of katemoby.com is taken as acceptance that the internet is not a 100% secure medium for communication. We cannot ensure security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. Accordingly, we cannot guarantee the security of any information sent via the Internet and are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. Please check this Privacy Policy periodically since it may change from time to time.
If you have questions about your personal data or our privacy policy, please contact us.
The following principles underpin our approach to respecting your privacy:
1. We value the trust that you place in us by giving us your personal information. We will always use your information in a way that is fair and worthy of that trust.
2. We will provide clear information about how we use your personal information. We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
3. We will take all reasonable steps to protect your information from misuse and keep it secure.
4. We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. In the absence of data protection legislation, we will act in accordance with generally accepted principles governing data protection.
You can be assured that your data is NEVER shared with a third party, with the exception of necessity to process an order (for example putting your delivery address into a Couriers system to ensure your order arrives with you safely.) Your email address may be shared with the courier so that you receive shipping updates, please add a note at point of ordering if you would prefer not to receive these updates.
We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process information for us to do the same. Access to personal information stored by us is encrypted to prevent unauthorised access, modification or misuse and is only permitted to be used on a need-to-know basis. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for sensitive transactions such as payments. If in doubt, look for the little padlock in the top corner/address bar as proof when you securely checkout.
We do not store or process your card details ourselves and NEVER have access to them, they are processed and stored via our contracted third party service providers - Stripe and PayPal.
We may use your personal information to:
1. Process and deliver your orders that have been placed via katemoby.com, social media channels or direct email contact.
2. Contact you regarding relevant products and services which may be of legitimate interest to you, provided you have given us consent to do so or you have previously requested a product or service from us.
3. Catalogue any correspondence you've send us, so we can track any problems or concerns you've had.
4. Collect your feedback or reviews to improve our services.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records (with the exception of transactional information which we are legally obliged to keep), you can so do by contacting us.
With all of the above taken into account, your use of katemoby.com is taken as acceptance that the internet is not a 100% secure medium for communication. We cannot ensure security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. Accordingly, we cannot guarantee the security of any information sent via the Internet and are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. Please check this Privacy Policy periodically since it may change from time to time.
If you have questions about your personal data or our privacy policy, please contact us.